We're happy to share about the Return policy offered to our customers. With this option, if you don't like the product or if there is any issue, you will have the option of requesting the return request within 10 days (may vary product to Product. For details, please check the item page at the time of ordering) from product delivery. At this moment, we are not able to facilitate the exchange of the products. The only requirement of the return policy is that the item you're returning should be in its actual conditions. Tags and packaging should remain intact and the dress should not have been used. Once the item is received at the warehouse, there will be a quality check post which the refund will be processed. You're more than welcome to try on the product; however, please take adequate measure to avoid any damage to the product.
You can now apply for the return request directly from your NYC26 account in the app or m-site. Please follow the simple steps mentioned below to submit your return request within 10 days from the order is delivered –
If you are not able to submit the return request online, please reach out to our Chat Team from your app or email our support team at
Once the return request is successfully submitted, our team will review your request and once the request is approved, our courier partner will be aligned to pick up the order as per your prescribed date and time, subject to availability. The refund will be processed when the product is delivered to our Warehouse and meets the quality parameters of the item. There will be no refund issued if the received product does not pass the quality check.
Please note, the amount will be refunded for the items only, other fees like shipping fee, cod service charges etc, are non-refundable. Also, our shipping partner will pick up your returned items at no extra as of now.
The following EXCEPTIONS and RULES apply to this Policy: